Help center
Frequently Asked
Order & payment
What payment methods are available?−
We accept mada, Visa & Mastercard, Apple Pay, plus installments via Tamara & Tabby, and cash on delivery.
How do Tamara and Tabby installments work?+
At checkout choose Tamara or Tabby to split your order into easy, interest-free installments. Approval takes seconds after entering your details, and the provider manages the remaining payments and reminders.
Are prices VAT-inclusive?+
Yes, all displayed prices are in SAR and include 15% VAT, with no hidden fees.
How do I use a discount code?+
Enter the code in the “Discount code” field on the bag page before checkout, and the discount applies to your total instantly.
Do you offer gift wrapping?+
Every piece arrives in Tibra’s elegant, gift-ready packaging. If you’d like a personal note or special wrapping, let us know via WhatsApp when ordering and we’ll gladly arrange it.
Shipping & delivery
How long does delivery take?+
Within Jeddah in 5 hours, Riyadh next-day, and 2–3 business days across the rest of the Kingdom.
Is shipping free?+
Shipping is free on orders over 300 SAR within Saudi Arabia. Below that, a small fee is shown clearly before payment.
How do I track my order?+
Once your order ships you’ll receive a message with a tracking number and link, and you can also check the status from your account or by contacting us.
Do you ship internationally?+
We currently focus on serving customers within Saudi Arabia to ensure the best delivery experience. We’re working on expanding, and will announce new destinations through our channels.
Exchange & returns
Can I exchange or return an item?+
Yes, exchange and return are free within 7 days of delivery, provided the piece is unused and in original condition with its tags and packaging.
How do I start a return?+
Contact us via WhatsApp or the contact page with your order number and reason, and we’ll arrange pickup from your address right away.
When will I receive my refund?+
Refunds are issued after we receive and check the item, via the original payment method, and typically take 5–10 business days depending on your bank or payment provider.
Sizing & care
How do I find my size?+
Use the detailed size guide or the smart size finder on the product page. Each piece also includes notes on its fit and how true-to-size it runs.
Do Tibra pieces run true to size?+
Most of our pieces run true to size, and each product notes whether the cut is relaxed or fitted. If you’re between two sizes, we recommend sizing up for a more graceful drape.
How do I care for the fabrics?+
We recommend gentle cold-water washing or dry cleaning for delicate fabrics, avoiding bleach and direct sun drying. Always check the care label on each piece to keep it beautiful for longer.
Account & support
Do I need an account to order?+
No, you can check out as a guest, but an account lets you track orders and save addresses, favourites, and speed up future orders.
How do I contact customer support?+
Our team is happy to help via WhatsApp or email daily from 8am to 8pm, and we aim to respond as quickly as possible.